Shipping Policy

KLINIQ Labs offers free tracked shipping to addresses within the United States. We currently do not ship outside the United States.

Processing and delivery

• Free tracked U.S. shipping
• Processing: 1–3 business days
• Transit: 7–11 business days
• Estimated total: 8–14 business days
• Tracking emailed after dispatch
  

Tracking

Tracking information will be sent to the email address provided at checkout after the order has been dispatched. Tracking updates may take up to 48 hours to appear after the shipping confirmation is issued.

Shipping delays

When we become aware that an order cannot be shipped within the stated timeframe, we will contact the customer with an updated estimate.

The customer may agree to the revised shipping timeframe or cancel the unshipped order for a full refund.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us immediately if an address correction is required. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

KLINIQ Labs is not responsible for delivery failures caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply when an order must be resent.

Lost or undelivered orders

Contact us if tracking has stopped updating for an unreasonable period or if an order appears lost.

We will investigate the shipment with the carrier. When an order is confirmed lost, we will provide an appropriate replacement or refund.

Contact

For shipping assistance, email:

sales@shopkliniq.com

Please include your full name and order number.