FAQ

How far down can the DeepView 30 camera go?

The 30 m version has a 30-metre (about 98 ft) cable; the 15 m version has a 15-metre (about 49 ft) cable. Only the camera unit is lowered into the water.

Does it work at night or under ice?

It has infrared night vision to help you keep a view in low light, after dark and beneath ice. Visibility depends on water clarity, available light and conditions.

What resolution is the camera?

The supplier doesn't state a pixel resolution, so we don't advertise one.

What's in the box?

A 4.3-inch IPS monitor, the underwater camera, a camera cable and reel (15 m on the 15 m version, 30 m on the 30 m version), a power cable and a user manual.

Can the monitor get wet?

No. Only the underwater camera should be submerged. Keep the monitor, power connection and other components dry.

Where do you ship?

We currently ship to addresses in the United States.

How much is shipping and how long does it take?

Free tracked U.S. shipping — estimated 8–14 business days. Your options and final cost are shown at checkout. See our Shipping Policy.

Will I get tracking?

Yes. We email your tracking link once your order ships. It can take a day or two to start updating.

What if my order arrives damaged, defective, incorrect or incomplete?

Email support@fathomvue.shop within 30 days of delivery with your order number and photos, and we'll arrange a replacement or refund. Change-of-mind returns aren't currently accepted. See Returns & Refunds.

How do I contact you?

Email support@fathomvue.shop or use the form on our Contact page, and include your order number if you have one.