Datenschutzerklärung
Privacy Policy
This Privacy Policy explains how KLINIQ Labs collects, uses, stores and shares personal information when you visit shopkliniq.com, place an order, contact us, or otherwise interact with our online store.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Information we collect
We may collect the following categories of personal information:
Information you provide directly
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Customer-service messages
- Return or refund information
Payment information
Payments are processed by third-party payment providers.
KLINIQ Labs does not typically store your full payment-card details on our own systems.
Device and usage information
When you visit the website, we may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Referring pages
- Pages viewed
- Approximate location
- Website interactions
- Cookie and tracking information
2. How we use personal information
We may use personal information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Provide tracking information
- Communicate about orders
- Handle returns, refunds and support requests
- Detect and prevent fraud
- Improve our website and customer experience
- Maintain store security
- Comply with legal and regulatory obligations
- Send marketing communications where permitted by law and where required, with your consent
3. Order fulfillment and shipping partners
To fulfill your order, we may share necessary information with third-party service providers involved in:
- Warehousing
- Order fulfillment
- Shipping
- Tracking
- Logistics
- Customer support
These providers receive only the information reasonably required to perform their services.
4. Shopify
Our store is hosted on Shopify.
Shopify may process personal information on our behalf in connection with:
- Store hosting
- Checkout
- Payments
- Order processing
- Analytics
- Fraud prevention
- Customer accounts
- Website functionality
Shopify’s handling of personal information is governed by its own privacy practices.
5. Payment providers
We may use third-party payment processors such as Shopify Payments, PayPal, Stripe, or other available payment services.
These providers may collect and process payment information according to their own privacy policies and security standards.
6. Cookies and tracking technologies
We may use cookies, pixels and similar technologies to:
- Keep the website functioning
- Remember preferences
- Analyze traffic
- Measure advertising performance
- Improve store experience
- Prevent fraud
- Support marketing activities
You may be able to control certain cookies through your browser settings or any cookie-preference tools made available on the website.
Disabling some cookies may affect website functionality.
7. Advertising and analytics
We may use analytics and advertising services such as:
- Shopify analytics
- Meta/Facebook advertising tools
- Google analytics or advertising tools
- TikTok advertising tools
- Other marketing and measurement platforms
These services may process information about your interaction with the website to help us understand performance, measure advertising effectiveness, and improve marketing.
Where required by applicable law, non-essential tracking technologies will be used only with appropriate consent.
8. Marketing communications
If you subscribe to marketing emails or otherwise consent to receive promotional communications, we may send information about:
- Products
- Promotions
- Offers
- New launches
- Store updates
You can unsubscribe at any time using the unsubscribe link in our marketing emails.
Transactional messages relating to your order may still be sent when necessary.
9. How we share personal information
We may share personal information with:
- Shopify
- Payment processors
- Fulfillment providers
- Shipping carriers
- Tracking services
- Customer-service providers
- Analytics providers
- Advertising platforms
- Professional advisers
- Authorities where legally required
We do not sell personal information for money.
Certain advertising activities may be considered “sharing” or “sale” under some privacy laws. Where applicable, users may have rights to opt out.
10. Data retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Completing orders
- Providing customer support
- Maintaining business records
- Resolving disputes
- Preventing fraud
- Meeting tax, accounting and legal obligations
Retention periods may vary depending on the type of information and applicable requirements.
11. Data security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information.
However, no internet transmission or storage system can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of any account credentials they use.
12. Your privacy rights
Depending on where you live, you may have rights relating to your personal information, including the right to:
- Request access
- Request correction
- Request deletion
- Object to or restrict certain processing
- Withdraw consent
- Opt out of certain marketing or targeted advertising
- Request information about how personal data is used or shared
These rights may be subject to legal exceptions.
To make a privacy request, contact:
We may need to verify your identity before completing certain requests.
13. U.S. state privacy rights
Residents of certain U.S. states may have additional rights under applicable privacy laws.
These may include rights to:
- Know what personal information is collected
- Request deletion or correction
- Opt out of targeted advertising
- Opt out of certain forms of data sharing
- Limit certain uses of sensitive information where applicable
We will honor applicable rights as required by law.
14. International users
Although KLINIQ Labs may initially focus on customers in the United States, website visitors may access the site from other jurisdictions.
Personal information may be processed or stored in countries other than your country of residence, including through Shopify and other service providers.
Where required, appropriate safeguards may be used for cross-border transfers.
15. Children's privacy
KLINIQ Labs is not intended for children under the age required to legally consent to online data processing in their jurisdiction.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, contact us so we can review and address the issue.
16. Third-party links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites.
Customers should review the privacy policies of those services before providing personal information.
17. Changes to this Privacy Policy
We may update this Privacy Policy when:
- Our business practices change
- New services are added
- Legal requirements change
- Our technology or service providers change
The most recent version will be posted on the website.
18. Contact
For privacy-related questions or requests, contact: