KLINIQ Purchase Protection
Because skincare is hygiene-sensitive and this set is fulfilled through our international logistics partner, we cannot accept change-of-mind returns at this time.
If your order arrives damaged, incorrect or incomplete
Contact us within 30 days of delivery with your order number and photos of the item and packaging, and we will arrange a replacement or a refund. Please keep the packaging until the issue is resolved.
If your tracked order does not arrive
Contact us and we will investigate with the carrier and resolve it — replacement or refund.
Cancellations
Cancellations are possible any time before your order is dispatched.
Refunds
Refunds are issued to the original payment method; your bank may take 5–10 business days to show them.
Contact
Email sales@shopkliniq.com with your order number — a person replies within one to two business days. Nothing here limits consumer rights that cannot legally be excluded.